In general, we collect two types of information through our web site(s): non-personal (you remain anonymous) and personal (your identity is known to us). We may also collect non-personal and personal information when you use our products and services.
In general, you can anonymously visit and browse our web site because we do not automatically collect personal information. When you visit our website, we do collect non-personal information regarding your visitation of our web site, such as, your Internet Protocol (IP) address (the Internet address of your computer), browser type, operating system, domain name, access times, pages visited, duration, referring and subsequently visited web site addresses. In addition, like many other commercial web sites, we use a standard technology called a "cookie" to collect information about how you use our web site. Cookies are small files that your web browser places on your computer's hard drive. It functions as an identification card and helps identify returning users. A cookie cannot read information off of your hard drive. You can set your browser to alert you of cookies and you can accept or reject them at that time. If you have previously given us your personal information, then we may link your P address to that information and therefore, when you browse our web site(s), you may not be anonymous.
In certain circumstances, for example, if you request, products, services, or additional information from us, we collect personal information. Personal information is any information that can be used to identify an individual, including, but not limited to, first and last name, a home, postal or other physical address, email address or phone number. If you are conducting a transaction where payment is required, personal information, such as a billing name and address, credit card number, PIN number for an account, or other payment information will be required. We may also ask for information regarding your employment and company, for example, company name and address, title, department name, fax number, or additional company information, such as number of employees, revenue, or industry. At the applicable time, we or our contractors will ask you for your personal information. At such time, you have the option not to provide it, however, we may not be able to process your request without it.
During the use of our products and services, in addition to the types of information we collect during the use of our web site(s), we will collect non-personal and personal information, such as, wireless provider or carrier, wireless device type, phone number, device identifier, device location (GPS longitude and latitude), addresses you enter (such as your home, business, places to visit, or favorites route, trip duration, re-routes and detours. If you use a product that allows your location to be sent to others that you approve (for example, FamilyFinder) or vice versa, we keep a list of those who you and others have allowed or disallowed. If you use a product that allows for messaging (SMS or 'short message service') then we collect and transmit these messages, and when and where they were sent to and from.
Use of Your Information
We use personal information primarily to process the requested transaction and provide the products, services and information requested. For example, we use your name, billing address and payment information to bill you and collect money owed for products and services. We use your email address to provide you with information about the product or service being provided, for example, technical support, subscription start and end dates, renewal and payment reminders, and a user name, password or PIN. We may also use personal information to contact you regarding our company, the products and services that we provide, and provide you with information about promotions and events.
We use non-personal and personal information collected during the use of our products and services, specifically, information related to your device location, route, trip duration, detours, point of interest searches and selections. In general, we do not link collected information to your identity but use it in an aggregated anonymous manner. We use it to provide and improve our products and services, such as routing, map information, points of interest accuracy and quality. We may also use it to infer traffic conditions. We use collected information in a personal manner to provide you with the service you requested, and with regards to your personal use of messaging and other premium features for billing purposes.
In general we only keep information for as long as we need to use it for the given purpose, but some information we keep indefinitely.
Information Sharing and Disclosure
TeleCommunication Systems is a global company and we have customers around the world, therefore, your personal information may be shared with other TeleCommunication Systems offices, affiliates, agents and service providers around the world, including outside of the country where you reside or provide us information. TeleCommunication Systems may provide your non-personal and personal information to other companies or people under a variety of circumstances in connection with our business throughout the world, for example:
If we are going to send your personal information to other companies or people in connection with their direct marketing, we will ask you for your permission to do so.
By using this web site or the products or services, you consent to the collection, use and/or transfer of your non-personal and personal information in and outside of your country.
TeleCommunication Systems and its affiliates have physical as well as technological security measures in place to protect your personal data. We ask that that our agents and service providers use reasonable and appropriate steps to protect your personal information. However, TeleCommunication Systems cannot, nor can its affiliates, agents or service providers guarantee that the systems used to hold your personal information will never be breached.
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