Privacy Policy

TeleCommunication Systems has created this Privacy Policy to demonstrate our commitment to your privacy and to describe how we collect and use your information.

Collected Information

In general, we collect two types of information through our web site(s): non-personal (you remain anonymous) and personal (your identity is known to us). We may also collect non-personal and personal information when you use our products and services.

In general, you can anonymously visit and browse our web site because we do not automatically collect personal information. When you visit our website, we do collect non-personal information regarding your visitation of our web site, such as, your Internet Protocol (IP) address (the Internet address of your computer), browser type, operating system, domain name, access times, pages visited, duration, referring and subsequently visited web site addresses. In addition, like many other commercial web sites, we use a standard technology called a "cookie" to collect information about how you use our web site. Cookies are small files that your web browser places on your computer's hard drive. It functions as an identification card and helps identify returning users. A cookie cannot read information off of your hard drive. You can set your browser to alert you of cookies and you can accept or reject them at that time. If you have previously given us your personal information, then we may link your IP address to that information and therefore, when you browse our web site(s), you may not be anonymous.

In certain circumstances, for example, if you request, products, services, or additional information from us, we collect personal information. Personal information is any information that can be used to identify an individual, including, but not limited to, first and last name, a home, postal or other physical address, email address or phone number. If you are conducting a transaction where payment is required, personal information, such as a billing name and address, credit card number, PIN number for an account, or other payment information will be required. We may also ask for information regarding your employment and company, for example, company name and address, title, department name, fax number, or additional company information, such as number of employees, revenue, or industry. At the applicable time, we or our contractors will ask you for your personal information. At such time, you have the option not to provide it, however, we may not be able to process your request without it.

During the use of our products and services, in addition to the types of information we collect during the use of our web site(s), we will collect non-personal and personal information, such as, wireless provider or carrier, wireless device type, phone number, device identifier, device location (GPS longitude and latitude), addresses you enter (such as your home, business, places to visit, or favorites route, trip duration, re-routes and detours. If you use a product that allows your location to be sent to others that you approve (for example, FamilyFinder) or vice versa, we keep a list of those who you and others have allowed or disallowed. If you use a product that allows for messaging (SMS or 'short message service') then we collect and transmit these messages, and when and where they were sent to and from.

Use of Your Information

We use non-personal information collected from our website (including from the use of cookies), products and services for several purposes, for example, the operation, maintenance and improvement of our web site(s), product and services. We also use this information to generate aggregated statistics regarding the use of our web site, products and services which we may use for marketing. We do not use your personal information for marketing or advertising to the public.

We use personal information primarily to process the requested transaction and provide the products, services and information requested. For example, we use your name, billing address and payment information to bill you and collect money owed for products and services. We use your email address to provide you with information about the product or service being provided, for example, technical support, subscription start and end dates, renewal and payment reminders, and a user name, password or PIN. We may also use personal information to contact you regarding our company, the products and services that we provide, and provide you with information about promotions and events.

We use non-personal and personal information collected during the use of our products and services, specifically, information related to your device location, route, trip duration, detours, point of interest searches and selections. In general, we do not link collected information to your identity but use it in an aggregated anonymous manner. We use it to provide and improve our products and services, such as routing, map information, points of interest accuracy and quality. We may also use it to infer traffic conditions. We use collected information in a personal manner to provide you with the service you requested, and with regards to your personal use of messaging and other premium features for billing purposes.

In general we only keep information for as long as we need to use it for the given purpose, but some information we keep indefinitely.

Information Sharing and Disclosure

TeleCommunication Systems is a global company and we have customers around the world, therefore, your personal information may be shared with other TeleCommunication Systems offices, affiliates, agents and service providers around the world, including outside of the country where you reside or provide us information. TeleCommunication Systems may provide your non-personal and personal information to other companies or people under a variety of circumstances in connection with our business throughout the world, for example:

  • in order to provide the product or service you have requested
  • to companies who work on behalf of TeleCommunication Systems to provide, distribute, service, bill for, and collect payments for, a product or service to you (we will only provide those companies the information they need to fulfill the need, and in general, we ask that they use it only for such purpose)
  • in an aggregate anonymous manner for public advertising or marketing and in a personal manner for marketing directed at you
  • if we have a good faith belief we are required or permitted to do so under the law, such as, to respond to subpoenas, court orders or other legal processes, or to defend against legal claims or pursue our legal rights
  • in connection with a transfer of our business (for example, merger, acquisition, sale of company assets), or transition of service to an outside provider, or in the unlikely event of insolvency, bankruptcy or receivership
  • to protect our rights or property, the safety of others, or take action regarding illegal activities or suspected fraud

If we are going to send your personal information to other companies or people in connection with their direct marketing, we will ask you for your permission to do so.

By using this web site or the products or services, you consent to the collection, use and/or transfer of your non-personal and personal information in and outside of your country.

Opting Out

We assume you have given us your consent to collect and use your information in accordance with this Privacy Policy unless you take affirmative action to indicate that you do not consent. In general, we will give you an option to opt-out of receiving direct marketing or market research at the time we send it to you. If you wish to withdraw your consent, you should email us at and specify your request.


TeleCommunication Systems and its affiliates have physical as well as technological security measures in place to protect your personal data. We ask that that our agents and service providers use reasonable and appropriate steps to protect your personal information. However, TeleCommunication Systems cannot, nor can its affiliates, agents or service providers guarantee that the systems used to hold your personal information will never be breached.

Third Party Sites

Our web site(s) may contain links to websites operated by other companies. Some of these third-party sites may be co-branded or branded with a TeleCommunication Systems name or logo, even though they are not operated or maintained by TeleCommunication Systems. Although we choose our business partners carefully, TeleCommunication Systems is not responsible for the privacy practices of web sites operated by third parties that are linked to our site. You should check the applicable privacy policy of the third party website to determine how they will handle any information they collect from you.

Applicable Law

Our information collection and use practices are subject to the laws of the United States. The laws in the United States may not provide the degree of protection for personal information that is available in other countries. By providing us with your personal information, or using our products or services you acknowledge that your have read this Privacy Policy, understand it, agree to its terms and consent to the transfer and storage of such information outside your resident jurisdiction. If you do not consent to the terms of this Privacy Policy, please do not use our website(s), or our products or services.

Update Your Information and Suggestions

If you want to update or correct the information you have provided us, or provide us with suggestions regarding this Privacy Policy, please contact us at

Changes to this Privacy Policy

TeleCommunication Systems will amend this policy from time to time. Please check this Privacy Policy periodically for the latest version.