Explore our support tabs for information to enhance your Gokivo Navigator experience! Read the Gokivo Navigator Frequently Asked Questions (FAQ's), User Guides, and Update Gokivo.
If you're experiencing problems with Gokivo Navigator, click 'Contact Gokivo' for assistance.
Q: Where does Gokivo Navigator work?
A: Gokivo Navigator uses your phones GPS chipset so it will need to be in clear sight to retrieve satellite information. Also, check your carriers' coverage area to see where Gokivo Navigator will work. For AT&T click here, For O2 click here, For Rogers click here, For Orange click here, For Vodafone click here, and T-Mobile click here.
Q: How does Gokivo Navigator get my position?
A: Gokivo Navigator uses “Autonomous GPS.”Your smartphone contains an autonomous GPS receiver. This receiver calculates your phone’s location, relying solely on GPS satellites with no input from cellular towers. While your phone has assisted GPS (A-GPS) capability, it provides a complete GPS system similar to dedicated GPS systems. Your phone’s GPS service works best when it is used outdoors with a clear line of sight to satellites.
Q: Does Gokivo Navigator require a data access, phone service, or text messaging for certain features?
A: Yes, Gokivo Navigator downloads data to display maps, route directions, movies and events, traffic, and weather. Data and voice roaming charges may apply if you use services outside of your wireless carrier’s coverage area. Gokivo Navigator uses the phone service to call points of interest and contacts in the address book. Text message (SMS) charges may apply to send geo-coded share messages.
Q: How do I get Gokivo on my iPhone?
A: Gokivo is available in the iTunes App Store by going to App Store>Navigation>Gokivo Navigator.
If you already have iTunes installed on your PC you can go to www.gokivo.com and click on "I Want It" when hovering over the iPhone and it will take you directly to the application.
Q: How do I Setup Gokivo on my iPhone for first time use?
Q: Is there a free demo?
A: Yes, there is currently a free trial for this application on the iPhone 3G, 3GS, 4 or 4S for 30 Days.
Q: How much does Gokivo cost?
A: Gokivo is available for $4.99 per month and is only available in the US at this time.
Q: How do I cancel Gokivo Subscription?
A: For your convenience, your monthly subscription to Gokivo automatically renews every month. You may turn off the auto-renewal of your subscription from the Manage App Subscriptions section of your iTunes account.
Visit http://support.apple.com/kb/ht4098 for more information.
For Refunds:
Select ‘Report a problem’ in your iTunes receipt. iTunes billing will assist you with a refund.
You can also visit http://support.apple.com/kb/ht4098 for more information.
Q: How do I fix voice issues for Gokivo?
A: To fix any voice issues with Gokivo you must uninstall/reinstall the application.
Q: Does Gokivo offer walking directions?
A: Yes, Gokivo does much more than turn-by-turn navigation if you are walking, driving, or riding a bike.
Q: How do I enable Gokivo to get my GPS position?
A: You will be prompted by a message that Gokivo" Would like to Use Your Current Location. Select "OK" to allow your position to be enabled for Gokivo.
Q: Where does Gokivo work?
A: Gokivo uses your iPhone’s GPS chipset and it works best when you are outside with an unobstructed view of the sky to retrieve satellite information. Also, check your carriers' coverage area to see where Gokivo will work. For AT&T click here.
Q: Does Gokivo require data access, phone service, or text messaging for certain features?
A: Yes. Gokivo uses data to display maps, directions, ratings and reviews, and traffic. Data and voice roaming charges may apply if you use these services outside of your wireless carriers' coverage area. Gokivo uses the phone service when you call POI's and contacts in the address book.
Q: How does Gokivo get my position?
A: Gokivo uses "Autonomous GPS". Your iPhone includes a proprietary, autonomous GPS receiver. This receiver calculates your iPhone's location relying solely on GPS satellites without input from cellular towers. While the device does have assisted GPS (A-GPS) capability, the GPS receiver is similar to GPS systems used by GPS-only car kits and mobile devices .GPS works best when used outdoors.
Q: Can I resume my trip after I exit Gokivo while Navigating?
A: Yes, to resume your trip, select the Gokivo icon. It should resume the trip you were undertaking.
Q: What does the top search bar in Gokivo search for?
A: By default, the top search bar is set to search for businesses or categories. You can also search for an address by clicking the blue search button and selecting ‘Address.’
Q: Can I listen to music while navigating?
A: Yes, you can control your music during navigation with the integrated native iPod controls by selecting the music note on the middle left side in Gokivo.
Q: Why do I get "Error 15 could not process your request please try again" message when I try to acquire my GPS position?
A: You may be outside of the GPS or data coverage area.
Q: Why do I get "Please move to the open sky for better GPS coverage [26]."?
A: You may be outside of the GPS or data coverage area. Check your data coverage by measuring the coverage bars on your phone. If a GPS signal is not returned, Gokivo will be unable to get your GPS signal. Move to an area in clear sight of the sky and test your GPS signal again. If you are in a clear of sight and continue to receive the error exit Gokivo and re-launch.
Q: How do I update Gokivo with a point-of-interest?
A: Click here to request or update a business or listing
Q: How do I update Gokivo with a new address?
A: You can update Gokivo by going to the link below. If you are unable to find an address, Road and Road Feature, or Traffic Restriction Click here to report the issue.
Q: What are ratings and reviews shown for businesses when I use Gokivo?
A: Ratings and reviews help you and others make informed decisions about the businesses, services, landmarks, events, and other items in your area. Star ratings provide "at-a-glance" information about how much other users have liked (or disliked) an item based on a 1 to 5 star scale. Reviews are written by users and third party professionals and provide details about the features of each local business or service. You can write a review by going to http://local.yahoo.com/ and typing in the business or point-of-interest. Then, select 'Write a review.'
Q: Can I place a call while navigating?
A: No. You must exit from Gokivo by pressing the ‘Home Button’, and then you can make a phone call.
Q: Can I receive a call while using Gokivo?
A: Yes, you will be prompted when you receive a call. Navigation, if active, will be suspended during the call. At the end of the call, Gokivo will determine your location and will continue navigating to your destination. Note that it may be necessary for Gokivo to contact the server to update your location and the directions.
Q: Can I change the way Gokivo routes my trip (fastest/shortest/simplest) and what is the effect?
A: Yes, go to ‘Settings’>Scroll and select ‘Gokivo’ or select ‘More’ and go to ‘Settings’> Select ‘Route Type’> Select from 'Fastest' (default) 'Shortest' or 'Simplest', and press ‘Gokivo’ on the top header. 'Fastest' routes are selected based on estimated travel time. They are faster to drive but can be longer in distance. "Shortest" routes are selected based on total travel distance. They can take longer to traverse due to speed limits. "Simplest" routes contain the fewest possible turns but may take longer to drive and may be longer in distance than other route options. Then press ‘Gokivo’ on the top header or ‘Back’
Q: What are the different vehicle types supported by Gokivo?
A: The different vehicle types that are supported are Car, Truck and Bicycle. In the ‘Settings’ app on your device, scroll down and select Gokivo then Vehicle Type. This option can also be changed within the app, select ‘More’ under the map curl and then Settings > Vehicle Type.
Q: Can I tell the route to avoid highways, toll roads, and/or HOV (carpool) lanes?
A: Yes. Go to ‘Settings’>Scroll and select to ‘Gokivo’ or select ‘More’ and go to ‘Settings’> Select ‘Avoid’. Use can select ‘On’ or ‘Off’ to ‘Avoid HOV Lanes (On by default), ‘Avoid Highways’ (Off by default), and ‘Avoid Toll Roads(Off by default).’ Then press ‘Gokivo’ on the top header or ‘Back’.
Q: How do I get a detour?
A: During navigation, you can shake your iPhone or tap the 'I’ on the bottom footer select the ‘Right Arrow.’ A 'Detour Around'. Select to detour around 'Congestion', 'Distance', 'Road' or 'Entire Route'.
Q: How do I check traffic conditions during my trip?
A: Select the top header which has the next street name. This will bring up the ‘Trip Summary’ page that shows all roads on your route with the expected delays.
Q: What does the color bar at the bottom show?
A: The color bar shows the projected impact of traffic on travel time.
Q: What do the colors of the traffic bar mean?
| Color | What does it Mean? |
| Red reflects severe traffic conditions where traffic delays in the route increased the expected travel time for the route by 75% or more. | |
| Yellow reflects moderate traffic conditions where the increase in the expected travel time due to traffic delays is more than 25% but less than 75%. | |
| Green normal traffic conditions, where the impact of the traffic delays is no more than 25% of the expected travel time. |
Q: What does "Traffic Alerts" under ‘Traffic Settings’ mean?
A: ‘Traffic Alerts ’, are ‘ON’ by default, this setting monitors traffic for incidents and congestion along the route and shows traffic alerts.. ‘OFF’ disables the traffic bar and removes all traffic information.
Q: How do I use Yahoo! Local Search?
A: To search for all points-of-interest, type a name or select a category in the field in the navigation bar that says ‘Business or Category’.
Q: How do I add a business or listing that doesn't appear in the results of the Local Search?
A: Click here to add or update a business or listing.
Q: Can I pan or zoom a map?
A: Yes, you can pan a map by flicking in the direction of the map you would like to see. Zooming in can be done by pinching your fingers together or apart to zoom in or out.
Q: How frequently does the traffic information get updated?
A: Gokivo updates traffic information every 5 minutes.
Q: What areas does Gokivo provide traffic information?
A: Click here for a list of cities with traffic coverage. Here is also a link to a list of real-time cities
Q: What is ‘Share’?
A: You can use Gokivo to share your current location, local searches, recent searches, or any of your favorites by going to details of the desired location then scrolling to the bottom of the details and select ‘Share’. Select ‘Email Place’ this will open an email with the location you would like to send. Enter the recipient and message, and then click ‘Send.’
Q: Can I save favorite places?
A: Yes. You can save favorites by going to the address or location details then scrolling to the bottom and selecting ‘Add to Favorites.’ Then, type a name for the favorite and click ‘Save.’
Q: I looked for something a few days ago and want to find it again. How do I do this?
A: All of your recent activities are saved in ‘Bookmarks’ located near the top search bar. Your recent activities are listed in order from the most recent to the least recent.
Q: How do I clear the list of recent searches?
A: While viewing the recent searches list, click ‘Clear’, and then select ‘Clear All Recent.’
Q: How do I purchase an additional navigation pass for Gokivo?
A: You will be prompted for the $4.99 per month In-App purchase when your initial 30 day pass expires and you tap the ‘Go’ button to navigate to an address or point-of-interest. After you purchase a navigation pass, Gokivo provides turn-by-turn directions to your destination.
Q: Who do I contact for Gokivo billing issues?
A: If you see a mistake in your Gokivo subscription billing, select ‘Report a problem’ in your iTunes receipt. iTunes billing will assist you to resolve the billing issue.
You can also visit http://support.apple.com/kb/HT1933 for more information.
Overview
Q: How can I get Gokivo On My BlackBerry?
A: Gokivo is available in the RIM App World. Click on the shopping cart icon to enter the Mobile shop. A 14 day demo is available. Click on the Gokivo icon under the Maps&Navigation section to download. After download there will be a prompt that the “the Application downloaded successfully” a prompt will appear asking you to select ‘Ok’ or ‘Run’ select ‘Run.’
Once the Demo Expires you must purchase a license from https://store.gokivo.com and enter the license key on your device.
Q: How will I know when my Demo expires?
A: When you Launch the Application the screen will show you how many days are left, if the trial is expired, a link to the Gokivo Store, and a place to enter your license key.
Q: What happens if I lose my license key or forget what it is before I enter it into my device?
A: Please check for email confirmation, or you can go to https://store.gokivo.com/UserRegistrationOrLogin.aspx which is currently available in production and allow you to login and recover your license number. Please keep a lookout on www.gokivo.com to get a direct link to open account management pages that includes the ability to locate past orders and view the associated licenses.
Q: How do I enable my location (GPS) for Gokivo Navigator to get my position?
Cost
Q: How much does Gokivo cost?
(US)
A: It is a free trial for 14 days. Once the trial is complete it will cost $4.99 per month.
(Canada)
A: It is a free trial for 14 days. Once the trial is complete it will cost C$4.99 per month.
(UK)
A: It is a free trial for 14 days. Once the trial is complete it will cost £4.99 per month.
Q: Is there a free trial?
A: Yes, there is a 14 day free trial for this application.
Q: Can I purchase more than 1 month at a time?
A: No, At this time only month to month billing is available but packaged billing is being considered.
Q: Can I setup Auto-Billing?
A: Yes, it is setup by default. It maybe be adjusted by going to
https://store.gokivo.com/UserRegistrationOrLogin.aspx
Q: How do I purchase the application once my trial expires?
A: Once your trial expires you will need to click on the link to go to the Gokivo Store. From here you will create an account, answer each set of questions accordingly, enter in your credit card/billing information and proceed to the check out to get your license key. You will get a confirmation email regarding your purchase.
Q: Does Gokivo Navigator require a data access, phone service, or text messaging for certain features?
A: Yes, Gokivo Navigator downloads data to display maps, route directions, movies and events, traffic, and weather. Data and voice roaming charges may apply if you use services outside of your wireless carrier’s coverage area. Gokivo Navigator uses the phone service to call points of interest and contacts in the address book. Text message (SMS) charges may apply to send geo-coded share messages.
Permissions
Q: What are the recommended permissions for Gokivo?
A: After downloading Gokivo you will be prompted to view permissions. The following list shows the recommended permissions you should set on your phone:
Connections: Allow
USB (Allow)
Phone (Allow to make phone calls)
Location Data (Allow for GPS)
Internet (Allow for Gokivo to connect to the internet)
Wi-Fi (Allow)
Interactions: Allow
Cross Application Communication (Allow)
Devices Settings (Allow)
Media (Allow for Audio)
Application Management (Allow)
Themes (Allow)
Input Simulation (Allow)
Browser Filtering (Allow)
Recording (Allow)
Security Timer Reset (Allow)
User Data
Email (Allow)
Organizer Data (Allow)
Files (Allow)
Security Data (Allow)
Privacy Management
Q: How can I tell if my phone is enabled to get my location?
A:If the location icon on the status looks like this 
, your phone is enabled to get your location. If it looks like this 
, your phone is not enabled to get your location, and Gokivo will not work correctly. Not all phones display the icon on the main screen.
Q: How do I enable my phone to get my location?
.Q: If I turn Location On, can anyone find my location?
Navigation
Q: Can I place a call while navigating?
A: Yes. At any time you can press the Send key and place a call. You can call your destination, someone in your phone's address book, or dial any number.
Navigation will be suspended during the call. At the end of the call, Gokivo Navigator will determine your location and will continue navigating to your destination. Note that it may be necessary for Gokivo Navigator to contact the server to update the directions.
Q: Can I change the way Gokivo Navigator routes my trip (fastest/shortest/simplest) and what is the effect?
A: Yes from the main Gokivo Navigator screen, select Menu 'BlackBerry Key' and then Preferences. Select 'Navigation'. Then scroll right on the trackball on 'Trip Settings', then scroll right on the trackball on 'Route Type'. Use the Track Ball to select from 'Fastest' (default) 'Shortest' or 'Simplest', and press OK to save the setting. 'Fastest' routes are selected based on estimated travel time. They are faster to drive but can be longer in distance. "Shortest" routes are selected based on total travel distance. They can take longer to traverse due to speed limits. "Simplest" routes contain the fewest possible turns but may take longer to drive and may be longer in distance than other route options.
Q: What are the different vehicle types that are support by Gokivo Navigator?
A: The different vehicle types that are supported are Car/Motorcycle, Truck, Bicycle, and Pedestrian. To change vehicle types on the main Gokivo Navigator screen, select Menu 'BlackBerry Key' and then Preferences. Select 'Navigation'. Then select 'Trip Settings', then 'Vehicle Type'. Use the Track Ball to select vehicle type and press 'OK' to save the setting.
Q: Can I tell the route to avoid highways, toll roads, and/or HOV (carpool) lanes?
A: Yes. From the main Gokivo Navigator screen, select Menu 'BlackBerry Key' and then Preferences. Select 'Navigation', then 'Trip Settings', then Avoid. Use the Track Ball to highlight an option you want to change, and use the Track ball to toggle the option on or off. A checked box means that your routes will be calculated to avoid that type of road. When done, press 'Done' to save the settings.
Q: How do I get a detour?
A: During navigation, press the 'BlackBerry Key' and select 'Get Detour'. Select detour around 'Congestion'(U.S Version Only), 'Distance', 'Road' or 'Entire Route'. Once you have decided click 'OK.'
Q: How do I check traffic conditions during my trip?
A:Move the trackball left to the 'Trip Summary' page and click the 'BlackBerry Key'. Select 'Traffic Summary' to see a list of roads on your route with the expected delays.
Q: What does the color bar at the bottom show?
| Color | What does it Mean? |
| Red reflects severe traffic conditions where traffic delays in the route increased the expected travel time for the route by 75% or more. | |
| Yellow reflects moderate traffic conditions where the increase in the expected travel time due to traffic delays is more than 25% but less than 75%. | |
| Green normal traffic conditions, where the impact of the traffic delays is no more than 25% of the expected travel time. |
Q: What do the settings under 'Use Traffic For:' mean?
A: 'Alerts Only', the default setting, monitors traffic for incidents and congestion along the route and shows traffic alerts.. 'Navigation' uses historical traffic information to calculate routes in addition to traffic alerts during your trips. 'Don't Use Traffic' disables the traffic gauge and removes all traffic information.
Local Search
Q: How do I update Gokivo with a new address or point-of-interest?
A: Go to the ‘Update Goviko Map Data tab’ and follow the instructions to Update Gokivo or click here.
Q: Do I need to select a Local Search point of interest category?
A: No, you don't need to select a category. If you leave the category as 'All Categories', Gokivo Navigator searches for all points of interest that match the name entered in the "What" field. You can also search for everything near your current location. Simply leave the 'What' field blank.
To search for all nearby restaurants, highlight the 'Category' field and scroll right to the category list and select 'Eating & Drinking'. Leave the 'What' field blank.
Q: The place I'm looking for doesn't appear in the results of the Local Search. Why?
A: Businesses come and businesses go. It takes awhile for the Gokivo database to be updated. We update the database every three months. Click here to update Gokivo
Q: How do I use Gokivo Navigator to find the gas prices?
A: Use Local Search to search for gas stations. Gokivo Navigator shows a list of gas stations sorted by distance from the location you entered for the search. The lowest price station will come up as the top result.
Movies
Q: If I select 'Now Playing', what does Gokivo Navigator search for?
A: Movies that are playing now in theaters around your GPS location, including all genres.
Q: How far out in time does Gokivo Navigator search for movies?
Maps
Q: Can I pan and zoom a map?
A: Yes, you can pan a map by pressing the 5-way switch up, down, left or right. You can zoom a map by pressing the 'OK' button, and then scrolling left or right to the appropriate zoom level and pressing 'OK' again.
Q: How does Gokivo Navigator display local traffic conditions?
A: Gokivo Navigator green, yellow, and red overlays on roads to show real time traffic flow conditions and the severity of the flow. If there are any accidents or severe congestion on the roads, Gokivo Navigator will overlay alert icons over the location of the reported incident.
Q: What do the three colors green, yellow and red indicate?
| Color | What does it Mean? |
| Reported speeds are less than the free flow speeds by 66 % or more. | |
| Reported speeds are less than the free flow speeds by more than 33 %, but under 66 %. | |
| Reported speeds are within 33 % of the free flow speed. |
Q: How frequently does the traffic information get updated?
A: Gokivo Navigator receives updated traffic information every 5 minutes.
Q: What areas does Gokivo Navigator provide traffic information?
A: Click here for a list of cities with traffic coverage. Here is also a link to a list of real-time cities
Weather
Q: How can I search for weather?
A: Select 'Maps' from the main menu and select 'Weather'.
Q: How often is the weather updated?
A: Gokivo updates weather conditions every 30 minutes.
Share
Q: What is 'Share'?
A: You can use Gokivo Navigator to share your current location, local searches, recent searches, or any of your favorites by going to the 'Share' Icon. In addition, you can add on a message very similar to a text message, each time you share a place. To send a share message select the 'Share' Icon and select "Share New Place". Enter the recipient, place, and message, and then click 'OK' to send.
My Places
Q: Can I save favorite places?
A: Yes, You can save your home and work addresses in My Places. In addition, you can save any search result, or any address you enter, into your 'Favorites' by selecting 'Options' (right soft key) and then selecting 'Save to Favorites'.
Q: I looked for something a few days ago and want to find it again. How do I do this?
A: All of your recent activities are saved in 'Recent Searches'. They are ordered from the most recent to the least recent.
Q: How do I clear the list of recent searches?
A: While viewing the recent searches list, click the 'BlackBerry Key' then select 'Clear Recent Searches'.
Click here to download a (PDF) version of the North America Version of the Gokivo User Guide.
For feedback or suggestions to improve Gokivo, email contactus@gokivo.com with your name, phone number, email address, country, device model, and your feedback or suggestions.
To report an issue, email appsupport@gokivo.com for BlackBerry related issues. Email iphonesupport@gokivo.com with your name, phone number, email address, country, wireless carrier, device model, Gokivo software version, device firmware (if known), and as much information about the issue you are experiencing as possible.
If you can't find an address or point-of-interest in Gokivo, click here to go to the Update Gokivo Map Data page to submit an update for the map or POI data.
If you are unable to find an address, point-on-interest, Road and Road Feature, or Traffic Restriction click on the following link to report the issue.
http://mapreporter.navteq.com/dur-web-external/secured/submitDur.do?userType=CONSUMER&language=en
Q: Every time I try to use Gokivo, it says "Could not process your GPS request. Please make sure that GPS services is set to Location on. Please navigate to Options, then select Advanced Options, then select GPS and change the 'GPS Services' option to 'Location On' to resolve this issue. [1012]"?
A: It is possible that your phone is set to get your location only when you dial 9-1-1. Look on the status bar at the top of your phone. If the icon looks like this , your phone is not enabled to get your location, and Gokivo will not be able to get your location. Please navigate to Options, then select Advanced Options, then select GPS and change the 'GPS Services' option to 'Location On'. The icon on the phones main page will now show that your location can be accessed.
Q: Why am I getting a "Could not process your request. Please try again. [2001] or [2002]"?
A: It is possible that you are not in a good coverage area. You may not be getting service in the area where you are attempting to get a request. Move around safely and look for better coverage, and then attempt the request again.
Q: Why do I get "Error 15 could not process your request please try again" message when I try to acquire my GPS position?
Q: Why do I get "Please move to the open sky for better GPS coverage [26]."?
A: Your GPS request timed out. You may be outside of the GPS or data coverage area. Check your data coverage by measuring the coverage bars on your phone. If a GPS signal is not returned, Gokivo will be unable to get your GPS signal. Move to an area in clear sight of the sky and test your GPS signal again. If you are in clear of sight and continue to receive the error, exit from Gokivo re-launch the application, and try your request again.
Q: Why do I get "The navigation timed out while trying to update the trip [3001] (OK)"?
A: You may have gone off route. Press ‘OK’ to continue. If you continue to experience problems, retry your request. You may need to exit from Gokivo and re-launch the application.
Q: Why do I get "Continue Navigation? You are off route. (Yes/No)"
A: You may have gone off the route created by Gokivo. Select ‘Yes" and Gokivo will recalculate your location and create another route to your destination. It is also possible that you may be outside of the GPS or data coverage area. Try your request again when you are in a better data coverage area.
TeleCommunication Systems, Inc. (TCS)
(NASDAQ: TSYS) develops wireless applications and infrastructure for navigation, hyper-local search, asset tracking, people location, and telematics. An award-winning app developer, TCS has the largest mobile phone navigation subscriber base in North America. Learn more at www.telecomsys.com.
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